Privacy Policy

Last updated: August 2026

1. Introduction

Naturalingo ("we," "our," or "us") operates the Naturalingo mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, profile picture)
  • Language learning preferences and goals
  • Chat messages and conversations with AI
  • Voice recordings and audio data
  • Payment information (processed by third-party providers)
  • Support communications and feedback

2.2 Automatically Collected Information

  • Device information (device type, operating system, unique identifiers)
  • Usage data (features used, time spent, learning progress)
  • Location data (with your permission, for social features)
  • Log files and analytics data
  • Cookies and similar tracking technologies

2.3 Third-Party Information

  • Social media profile information (if you connect social accounts)
  • Information from advertising partners and analytics providers

3. How We Use Your Information

We use collected information for the following purposes:

  • Provide and maintain our language learning services
  • Process AI conversations and provide corrections
  • Generate personalized flashcards and learning content
  • Enable social features and connect you with nearby learners
  • Process payments and manage subscriptions
  • Send notifications and updates about your learning progress
  • Improve our Service through analytics and research
  • Provide customer support and respond to inquiries
  • Comply with legal obligations and enforce our terms
  • Prevent fraud and ensure security
  • Market our services (with your consent where required)

4. Information Sharing and Disclosure

4.1 We may share your information in the following circumstances:

  • Service Providers: Third-party companies that help us operate our Service (cloud hosting, analytics, payment processing)
  • AI Processing: Third-party AI services for language processing and conversation analysis
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Safety and Security: To protect rights, property, or safety of users or others
  • Consent: With your explicit consent for specific purposes

4.2 Social Features

When you use social features, certain information (username, learning progress, location) may be visible to other users in your area.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods:

  • Account Data: Until account deletion plus 30 days
  • Conversation Data: Up to 2 years for service improvement
  • Voice Recordings: Up to 1 year unless deleted earlier
  • Analytics Data: Up to 3 years in aggregated form
  • Legal/Safety Data: As required by law or until resolved

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Request transfer of your data
  • Restriction: Request limitation of processing
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@naturalingo.com

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by competent authorities
  • Other legally recognized transfer mechanisms

10. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing in-app notifications

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy, please contact us:

13. Governing Law

This Privacy Policy is governed by the applicable laws of the jurisdiction in which Naturalingo operates. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.